# Application Policy

#### Troubleshooting for Application policy

<div class="_3iDTPbvLZJ renderer-heading-wrapper" data-level="2" data-testid="renderer-heading-wrapper" id="bkmrk-"><span class="heading-anchor-wrapper" role="presentation"><button aria-hidden="false" aria-label="Copy link to" aria-labelledby="f11f9e71-c832-4c9f-a256-76b8989b03fa Troubleshooting" class="css-x4slh0" data-testid="anchor-button" id="bkmrk--1" tabindex="0" type="button"><span aria-label="Copy" class="_3iDTPbvbI6 _24h04i2Njc _3YEZNOdnbC _26BoRw7dHp _03SyCPU7Rg _0LQT5ECyim _2z3AMPTxK4 _1hdADdMFyn" role="img"><svg class="_4bt5LAnQyn _2WAcuGnQyn _1UtDYz98eZ _1pp6NdYbGa _1RrJLiUWqv _24fbFs98eZ _39xV025zaO _0jFU0V5zaO" fill="none" role="presentation" viewbox="0 0 16 16"><path clip-rule="evenodd" d="M8.22 2.22a3.932 3.932 0 1 1 5.56 5.56l-2.25 2.25-1.06-1.06 2.25-2.25a2.432 2.432 0 0 0-3.44-3.44L7.03 5.53 5.97 4.47zm3.06 3.56-5.5 5.5-1.06-1.06 5.5-5.5zM2.22 8.22l2.25-2.25 1.06 1.06-2.25 2.25a2.432 2.432 0 0 0 3.44 3.44l2.25-2.25 1.06 1.06-2.25 2.25a3.932 3.932 0 1 1-5.56-5.56" fill="currentcolor" fill-rule="evenodd"></path></svg></span></button></span></div>##### **"Application policy with this name already exists in this enterprise"**

Choose a different **Description Name**.

##### **"Network, Charging and DeviceIdle constraints not allowed for this install type"**

Installation constraints only work with **ForceInstalled** or **PreInstalled**. Clear the constraint fields or change the **Install Type**.

##### **"Install priority can only be set for ForceInstalled or PreInstalled apps."**

Clear **Install Priority** or change the **Install Type**.

##### **"Kiosk role type requires install type to be RequiredForSetup or Custom."**

Change the **Install Type**, or remove the **Kiosk** role.

##### **"Only Kiosk role type can have UserControlSettings set to UserControlAllowed."**

For **CompanionApp** and **SystemHealthMonitoring** apps, set **User Control Settings** to something other than **UserControlAllowed**.

##### **"Play related fields cannot be set for Custom install type"**

Clear **Minimum Version Code**, **Install Priority**, **Auto Update Mode**, **Accessible Track Ids** and the installation constraints — they do not apply to custom apps.

##### **"Signing key certificate fingerprint required for Custom install type" or "<span data-highlighted="true" data-vc="highlighted-text">APK</span> version code must be set for Custom install type."**

The custom app's fingerprint and version are normally filled in automatically when you select the app. Re-select the **Application** and check the **Signin Key Fingerprint** and **<span data-highlighted="true" data-vc="highlighted-text">APK</span> Version Code** fields.

##### **"Custom install type can only be used with custom apps" or "Install Type must be Custom for custom APKs"**

**Custom** works only for uploaded APKs, and uploaded APKs work only with **Custom**. Check which app you selected.

##### **"Role type not allowed for Custom install type"**

A custom app can hold the **Kiosk** role only. Remove the other roles.

##### **"Cannot delete application policy because it is used in configuration"**

Remove the policy from every device group that uses it, then delete it again.

##### **The app never installs**

Check the installation constraints (the device may be waiting for Wi-Fi, charging or idle time), the device's Android version against **Min Android**, and for custom apps that the device is fully managed.