# Interaction Policy

#### Troubleshooting for Interaction Policies

##### **"Interaction policy with this name already exists in this enterprise"**

Choose a different **Description Name**.

##### **"If any kiosk setting is set, then all kiosk settings must be set to a value other than 'Unspecified'."**

Fill in every Kiosk dropdown, or use **Clear Kiosk settings** to reset them all.

##### **"Kiosk status bar 'NotificationsAndSystemInfoEnabled' requires kiosk system navigation to be either 'NavigationEnabled' or 'HomeButtonOnly'."**

Showing notifications needs a working home button — change **Kiosk system navigation** accordingly.

##### **"Screen brightness mode must be either 'Automatic' or 'Fixed' when screen brightness is set."**

Either clear **Screen brightness %** or choose an enforcing brightness mode.

##### **"Screen timeout must be set when mode is SCREEN\_TIMEOUT\_ENFORCED" or "When screen timeout is set, mode must be SCREEN\_TIMEOUT\_ENFORCED"**

**Screen timeout** and **ScreenTimeoutEnforced** belong together: set both or neither.

##### **"Setup Action '…' requires an application with install type 'REQUIRED\_FOR\_SETUP'."**

This appears when saving a device group: the app launched by the setup action must be in the same device group with install type **RequiredForSetup**. Adjust the app's Application policy or the setup action.

##### **"Cannot delete interaction policy because it is used in configuration"**

Remove the policy from every device group that uses it, then delete it again.

##### **The setup action does not run on devices**

If the device group contains the device management client app, the policy's setup action is replaced with the system's own client-launch action. Check also that the launch app is delivered with install type **RequiredForSetup**.