# Network And Connectivity Policy

#### **Troubleshooting for Network and connectivity policies**

##### **Network and connectivity policy with this name already exists in this enterprise**

Choose a different **Description Name**.

##### **PAC URI cannot be configured when direct proxy settings are enabled**

Clear either **Proxy PAC URL** or the **Proxy Host / Port / Exclusion List** fields.

##### **At least one SSID must be specified if Wi-Fi allowlist is enabled**

Add at least one name under **Wifi SSIDs**, or change **Wifi SSID Policy Type**.

##### **SSIDs must not be specified if Wi-Fi policy type is Unspecified**

Remove the names from **Wifi SSIDs** or choose a policy type.

##### **A passphrase is required when any security type other than 'None' is selected**

Enter a **Passphrase** for WepPsk, WpaPsk or Wep8021x networks.

##### **Passphrase is not required if security type is WPA-EAP, WPA3-Enterprise\_192 or Unspecified**

Clear the **Passphrase** for that configuration.

##### **WEP PSK must be 10 or 26 characters**

Enter the WEP key in its 10- or 26-character hexadecimal form.

##### **Enterprise Wi-Fi requires at least one domain suffix. / Invalid domain suffix: …**

Fill in **EAP Domain Suffix Match** with comma-separated domain names that each contain a dot.

##### **WPA-EAP or WPA3-Enterprise\_192 must contain: EAP Outer, Identity, Server CA Ref, Client Cert Type, Client Cert Ref and Network Certificates**

Fill in all EAP fields and add at least one certificate, or choose a personal security type.

##### **Cannot delete network and connectivity policy because it is used in configuration**

Remove the policy from every device group that uses it, then delete it again.

##### **A device ignores a setting**

Check the **Min Android** column against the device's Android version, and make sure the device is company-owned. Most Network Access and Wi-Fi Policies settings do not apply to personally owned devices.

##### **Devices lost their Wi-Fi networks after the policy was applied**

**Configure Wifi = DisallowConfiguringWifi** removes all networks from a fully managed device except those under **Network Configurations**. Add the needed networks there, or turn on **Escape Hatch Enabled** so users can reconnect.

##### **An enterprise (EAP) network does not connect**

Enterprise Wi-Fi is not yet delivered to devices in the current release. Use a personal network for now.