Device Groups
Troubleshooting for Device groups
"Device group name cannot start with system reserved prefix 'initial_'."
The prefix is reserved for the automatically created initial setup groups. Choose another name.
"Group name can only contain ASCII letters (a-z, A-Z), numbers (0-9), hyphens, and underscores."
Remove spaces and special characters from the Name ID.
"Group cannot be deleted while it has devices assigned"
Open the group, select the devices under Group devices and remove them with Remove selected from group, then delete the group.
"Default group cannot be deleted" or "Cannot delete devices from the default group"
The default group is the fallback for devices removed from other groups, so it must always exist and keeps its devices. Move a device onward by enrolling it into another group.
"Setup Action '…' requires an application with install type 'REQUIRED_FOR_SETUP'."
The Interaction policy's setup action launches an app that is not delivered with install type RequiredForSetup in this group. Adjust the app's Application policy or the setup action.
"Only one kiosk application is allowed." or "Only kiosk custom launcher or application role kiosk can apply"
The group has more than one kiosk. Keep a single Application policy with the Kiosk role, or the kiosk custom launcher alone.
"The group keeps going Out of Sync"
That is how policy edits reach devices: changing any policy or managed configuration the group uses marks it Out of Sync. Select the sync icon to push the changes.
To see Out of Sync groups use the Out of Sync filter on the device group list, or the Out of Sync card on the dashboard, to see every group that needs a sync.