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The Dashboard answers one question. Is anything wrong with this customer's fleet right now? The three counters Number of devices counts every device on the selected customer. Devices connected counts the ones holding a live connection. Devices disconnected is ...

The Devices page is the full table of every device on the selected customer, and the place you start from when you know which device you care about. Reading a row The table opens with eight columns. Serial number is the device's Android serial, the identifier ...

A group is a named set of devices. Groups exist so you can look at part of a fleet on its own, and so reports can be scoped to something narrower than the whole customer. Group by whatever you actually reason about. One group per shopping centre, one per city,...

Reports turn DSM's connection history into downtime numbers you can hand to someone else. Pick what to measure, which devices, and over what period. The table refreshes as you change any of the three. Report types Offline measures how long each device was disc...

A reset cuts power to one part of a Kuori unit and lets it start again. It is the remote equivalent of pulling a plug, and it fixes the class of fault where a component has stopped responding but the hardware is fine. Resets act on real equipment at a real sit...

This page controls the emails DSM sends you. Nothing here changes any device or affects anyone else's account. Reach it from the account menu at the top right. Emails go to your account address, shown at the top of the page. You cannot redirect them to another...

Everything DSM knows about one device lives on its detail page. Reach it with View from the device list, from a group's device list, from an alert or event row, or from search. The header The Device info card sits above the tabs and stays there whichever tab y...

Everything in DSM hangs off one black bar across the top of every page. Reading left to right, the bar holds the Kuori logo (which returns you to the Dashboard), the page links, the search box, the customer selector, and your account menu. The page links Four ...

DSM ships both a light and a dark theme. The top bar stays dark in both, so the difference shows in the page below it. Switching Open the account menu at the top right and use the Dark mode switch. The change applies at once and DSM remembers it in that browse...

Access and accounts Kuori auth accepts my Google account or email code, but DSM will not let me in. Kuori auth proved who you are, but DSM has no account for you, or your account has no customer access. Both are fixed by an administrator, not by trying again. ...

Last updated: October 8, 2026 1. Overview This Privacy Policy applies to the KMM Client application ("Application"), developed by Kuori. The Application is an enterprise mobile management software client installed locally on Kuori display devices to monitor An...

Use this guide to diagnose connectivity problems between a device and DSM. Most connection failures trace back to blocked outbound traffic, DNS/NTP issues, or overly restrictive network filtering. Quick Checklist Before digging deeper, confirm the basics: Dev...

Managed Android devices Outbound rules from the network the devices are on. Devices run Google's Android Device Policy for enrollment and policy, and the KMM client application for files, APK installs, screenshots and task reporting. Address Protocol Port Purp...

What's new in DSM? This release changes how you sign in and adds a dashboard for each device group. The sections below cover what you will see and what you need to do. Signing in One sign-in method. The "Sign in" button takes you straight to the Kuori sign-in ...

What's new in KMM? This release adds notifications to the console and makes managed configurations easier to copy and trace. Notifications Notification bell. A bell in the header shows how many notifications you have. Opening it lists them, for example when a ...

Overview This document describes the inputs used to monitor display backlight status, how they relate to each other, and how DSM (Display Status Monitor) generates alerts from them. Inputs Input Source Single display Dual display bl1_enable Controllers page Us...

Notifications tell you what your devices are doing while you work in the console. A bell in the header shows how many unread notifications you have, and new ones arrive live without reloading the page. Each notification belongs to one enterprise and one user, ...

What does this do? Enrollment is how an Android device joins KMM. During enrollment the device installs Android Device Policy, connects to your enterprise and lands in the device group you chose. From then on the device receives the policies, applications and ...